Common questions about sizing, custom pieces, fittings, and care.
How long does made-to-order take?
Most ready-to-wear made-to-order pieces show their production timeline on the product page. Custom timelines are confirmed in your quote.
Can I request a custom design?
Yes. Use The Atelier to request a consultation and share references, measurements, dates, and notes for the piece you want.
Can I send reference photos?
Yes. You can upload reference images and add Instagram, YouTube, TikTok, or Pinterest links when requesting a consultation.
How do I track my order?
Use your account order page or the confirmation link sent after checkout. Tracking details appear once the order is shipped.
Which payment methods are supported?
Checkout can support card, transfer, and USSD payments through Paystack when the store is live.